Shipping Policy
Effective Date: July 24, 2026
Last Updated: July 24, 2026
Thank you for choosing Memorinks Origin Moments LLC.
Every order we receive is handled with care and attention to detail. Because many of our products are personalized or custom-made, production times may vary depending on the product selected and the level of customization requested.
This Shipping Policy explains how we process, ship, and deliver orders placed through Memorinks Origin Moments LLC.
Processing & Production Times
All orders are processed after payment has been successfully received.
Production time refers to the amount of time required to prepare, manufacture, personalize, or customize your order before it is shipped.
Production times vary based on several factors, including:
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Product type
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Level of customization
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Order complexity
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Current production volume
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Seasonal demand
Estimated production times are displayed on individual product pages whenever possible.
Please note that production time is separate from shipping time.
Custom Orders
Custom and personalized products require additional production time due to the design and manufacturing process.
Because every custom item is made specifically for the customer, production timelines may be longer than those for stock merchandise.
We appreciate your patience while we create your personalized keepsake.
Shipping Methods
Memorinks Origin Moments LLC currently ships within the United States.
Orders may be shipped using one or more of the following carriers:
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United States Postal Service (USPS)
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United Parcel Service (UPS)
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Federal Express (FedEx)
The shipping carrier may be selected by the customer during checkout or chosen by Memorinks Origin Moments LLC based on the shipping option purchased and operational needs.
Shipping Rates
Shipping costs are calculated during checkout.
Shipping charges are determined based on factors including:
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Shipping destination
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Package size and weight
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Shipping carrier
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Delivery speed selected by the customer
Available shipping options may include Standard Shipping or Expedited Shipping depending on the destination and product.
Shipping Time
Shipping time begins after your order has completed production and has been transferred to the selected shipping carrier.
Estimated shipping times vary depending on:
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Shipping method selected
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Carrier performance
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Destination
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Weather conditions
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Seasonal demand
Selecting expedited or overnight shipping reduces the carrier's delivery time but does not reduce production time.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may not appear immediately after shipment.
Shipping Insurance
Customers may choose to purchase optional shipping insurance during checkout for an additional fee.
Shipping insurance provides additional protection for eligible shipping-related incidents that may occur while the package is in transit.
Customers who decline shipping insurance acknowledge that Memorinks Origin Moments LLC is not responsible for reimbursement or replacement of eligible shipping-related losses beyond what is required by applicable law.
Please refer to our Returns & Refund Policy for additional information regarding replacement eligibility.
Lost, Delayed, or Damaged Shipments
Once an order has been transferred to the selected shipping carrier, delivery times are subject to that carrier's operations.
Memorinks Origin Moments LLC is not responsible for delays caused by circumstances outside of our control, including but not limited to:
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Severe weather
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Natural disasters
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Carrier delays
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Transportation disruptions
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Labor strikes
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Government actions
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Holidays
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Incorrect shipping information provided by the customer
If shipping insurance was purchased and your shipment is lost or damaged during transit, please contact us promptly so we can assist you with the applicable claims process.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Memorinks Origin Moments LLC is not responsible for orders shipped to an incorrect address supplied by the customer.
If an incorrect address is discovered after an order has been placed, please contact us immediately.
Address changes requested after production has begun or after shipment cannot be guaranteed.
If a package is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.
Order Changes & Cancellations
Customers may request order modifications or cancellations within 24 hours of placing their order.
After this period, production may have already begun, and changes or cancellations cannot be guaranteed.
To request an order change or cancellation, please contact us as soon as possible at:
Holiday & High-Volume Orders
Production and shipping times may increase during:
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Holiday seasons
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Promotional events
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Product launches
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Periods of unusually high order volume
While we make every effort to meet estimated timelines, additional processing time may occasionally be required.
We appreciate your patience and understanding during these periods.
Delivery Responsibility
Delivery is considered complete when the shipping carrier marks the package as delivered to the shipping address provided during checkout.
Customers are encouraged to monitor tracking information and make appropriate arrangements to receive their package.
Policy Changes
Memorinks Origin Moments LLC reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Memorinks Origin Moments LLC
Location: Austin, Texas, United States